Online Reservation Tips
Helpful Hints for Booking
with our On-Line
Reservations System
- Enter all information carefully from the beginning
so that you do not have to hit the restart button. If you do, you will be taken
back to a page where you must reselect the trip you are looking for.
In
particular, make sure you enter the accurate number of people going so that you
do not have to change numbers in the middle of the reservation. This is a
little tricky.
- If needed, you can adjust the number of people in
your party on the Confirm Reservation Details page.
- To decrease your numbers, under "edit",
select "party". under the "delete" column, hit the icon of the trash can to
"throw away" one party member at a time. You cannot increase numbers here.
- To increase your numbers, under "edit",
select "quantity". Increase numbers on this screen, you cannot decrease numbers
here.
If you have any questions, please call us at
301-695-5177 |
Reservations
Please make
reservations in advance
Reservations should be made in
advance. This arrangement will help to insure your spot on our rafting,
canoeing, kayaking, tubing, hiking, biking trips and tours. However, if your
trip happens to be a last minute impulse-check with us…we have trips
designed for folks that call or walk-in at the last minute.
Reservations by phone. Call us
at 888 I GO PLAY (888 446-7529) or 301 695-5177 between 9 am and 5 pm seven
days a week to make your reservation by phone. Have a credit card handy if this
is how you plan to pay for your trip.
Reservations by computer: This
part of the site is currently under construction, please call us at 888-i go
play to make reservations!
Payments in advance:
Individuals:
River and Trail
Outfitters requires full payment within seven days of booking a trip.
Groups of ten or more:
Reserving 30+ days in
advance:
50% down within two weeks of making the reservation
Full payment seven days before trip
Reserving less than 30 days in
advance:
Full payment seven days before trip
In addition a
credit card number or 50% deposit is necessary to hold the reservation
Refund Policy:
Individuals: No money refunds
are given. However, you may reschedule your trip to a later date with two days
notice.
Groups of ten or more: : No
refund with less than three weeks notice for entire group cancellation. With
three weeks notice, River and Trail keeps 5% for administrative costs. Numbers
may be fine tuned without penalty up until seven days prior to the trip.
Additional Trip Information:
- All participants should arrive ½ hour prior
to trip departure time.
- Waivers of Liability must be signed by all
participants. Leaders of kids groups need to have a waiver ahead of time for
parents to fill out and sign.
- 5% amusement tax must be added to all guided
trips.
- 5% amusement tax + 5% state tax must be added to
all rentals
- A user fee of $1.50 will be added to all
trips.
- Trips run rain or shine.
- You will get wet, please leave all valuables at
home.
- Disposable cameras are available at our shop for
trips.
- Groups may request a photographer with advance
notice.
- We reserve the right to relocate or change raft
size, number of guests per craft, and length of trip due to abnormal river flow
and conditions.
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